We’re hiring Growth Product Managers to take ContactOut to the next level.

Hi there, we’re ContactOut.

We have a database with everyone’s email in it. So B2B professionals use ContactOut to get conversations going with key people.

Since our launch in 2015, ContactOut has acquired more than 500k activated users. Our customers are primarily in the US, and include Amazon, Facebook, McKinsey, Netflix, and Nike. We’re currently a 30-person team on track to hit our goal of $5M earnings this year (1.5x growth from 2020.)

To support this high growth, we are hiring Growth Product Managers to work with our team of designers, engineers, and product and marketing teams. ContactOut growth PMs are responsible for building great experiences that delight our users while achieving our business growth goals.

Our ultimate vision is to fix cold outreach for the world — transform it from a “necessary evil” into a good experience for both the sender and receiver.

We have ideas on how to continue our growth trajectory including various new products. The successful growth PM applicant will help shape our roadmap and user journey through ideation to rapid prototyping and data driven decision making.

To know more about our vision and philosophy, read the ContactOut Growth Plan.

Because our leadership team is in Australia and head of product is in Singapore, this role is open to applicants based in Singapore, Australia, or elsewhere in GMT+8 to GMT+12 time zones.

Growth PM Responsibilities

As a ContactOut growth PM, you will drive the following outcomes:

• Build the mechanisms that attract large, relevant audiences for our data intelligence products
• Run growth audits and conduct data analysis across all stages of the funnel to design the highest impact strategies that will increase user conversion and retention
• Design and run experiments to optimize UX for our 40k DAU based on user research and data insights to fulfill business objectives
• Implement analytics, tracking, and dashboards to make growth data accessible, meaningful, and actionable across the entire team

Potential Activities to Meet These Goals

You will work directly with the heads of growth, product, design, and engineering to identify and complete the highest ROI activities from the following:

• Growth strategy/execution: discover, plan and execute a wide range of user acquisition strategies such as SEO, push marketing (email nudges, in-app notifications), paid search and paid social
• Conversion rate optimization (CRO): use behavioral science to drive conversion at the leakiest parts of the funnel and create habit-forming user behavior, increasing retention and customer lifetime value
• Product strategy, design, and UX: identify features with the best potential to achieve business objectives, then scope, prioritize, and validate them via lean experimentation; going Zero to One, owning projects end-to-end from ideation to experimentation to release and QA
• Data: use customer insights and statistical and cohort analysis to understand problems in the user journey and identify, validate, and prioritize which areas of drop-off to improve first
• Research: identify the best approach to learn what user pains and gains to work on first through session recording analysis, field research, user interviews, and user testing
• Execution: work with our teams to drive improvements through copywriting, wireframing, development briefs, campaign design, implementation, optimization, and weekly reports to share all your new learnings

Desired Experience and Abilities

• 1–3+ years experience working for a startup, scale-up, or lean operating organization; ideally working effectively cross-functionally with product, marketing, design, and engineering teams
• Ability to see the big picture and align activities to the highest priority business outcomes
• Ability to align with stakeholders, projects, and team according to first principles; to take and give constructive feedback and create value
• Clear and concise communicator who values producing and presenting information from a place of authenticity and fact without ego
• Ability to manage yourself and your time, working efficiently and effectively without the need for pressure from above
• Demonstrated innovation, running your own projects and clubs or building your own products or businesses
• Bonus for creative design or writing skills, and technical abilities such as SQL or Excel, data management, and coding / web development

Team

• Rob Liu, founder & CEO. Blackbird and Hustle Fund VC investor. Two multimillion dollar SaaS companies under his belt.
• Joseph Louis Tan, head of product. Lecturer at Nanyang Technological University, Singapore. Former VP and Employee Journey Design Coach for DBS Bank. Mentor at 500 Startups.
• Jeff Deutsch, head of growth. Founder of $1M ARR SEO SaaS startup (story of rise and fall here.) Startmate investor and mentor. Former head of growth for $4bn EdTech unicorn VIPKid. (You’ll report to Jeff, who reports to the CEO.)
• Albert Jou, head of engineering. Former senior engineer at REA, Australia’s largest real estate website. Former CTO at Vent, social network with 3M visitors/mo.
• Doug Hall, head of sales. Early VP of sales at Glassdoor, Entelo, Beamery, and Comparably.

Compensation

$5–9k/mo SGD dependent on experience. Equity available. Budget for an office setup in WeWork or similar co-working space. Unlimited budget for self-learning through books, courses, mentorship, and similar.

Hiring Process

The process takes about 4 weeks total:

1. Conversion with our head of talent acquisition. The goal is to understand your motivation and goals to see if there’s a good fit.
2. Take-home challenge. You get a glimpse of what it would be like to join ContactOut by working on a real-life problem and showing off your skills.
3. Meet the team. You get to have a chat with the folks behind the scenes to simulate an actual working environment.
4. Offer. Let’s build wonderful things together.

Eligibility

ContactOut promotes and values diversity. We are happy to consider candidates of any gender identity, sexual orientation, race, religion, nationality, physical / mental ability, or educational background. We welcome diverse people with diverse perspectives.